CANCELLATION POLICY

We understand that each event has its own unique circumstances. This policy applies to all Optimum Audio services and to cancellations for any reason, including weather.

SERVICE START TIME

For purposes of this policy, the service start time is the earliest scheduled time at which Optimum Audio is expected to begin providing services for the event. This may include equipment delivery, onsite load-in, crew call, remote technician call, scheduled testing, or remote setup.

All cancellation periods are measured backward from the scheduled service start time. All references to days mean calendar days. If a cancellation occurs exactly at a stated boundary, the shorter-notice cancellation tier applies.

CANCELLATION CHARGES

• 0 TO 48 HOURS BEFORE SERVICE START: The client will pay 100% of the total quoted amount.

• 2 TO 5 CALENDAR DAYS BEFORE SERVICE START: The client will pay 100% of the quoted labor charges.

• 5 TO 7 CALENDAR DAYS BEFORE SERVICE START: The client will pay 50% of the quoted labor charges.

• MORE THAN 7 CALENDAR DAYS BEFORE SERVICE START: No additional cancellation charge or labor charge will apply. Any required nonrefundable deposit and charges for special-order items will remain nonrefundable.

DEPOSITS AND SPECIAL-ORDER ITEMS

Any deposit required by the accepted quote is nonrefundable unless otherwise stated in writing. Special-order items, including fabrics, set pieces, drapes, custom staging, cross-rented equipment, and similar items, are nonrefundable without exception.